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Catching
the next corporate wave?
Purdue
University Krannert Magazine
My
first exposure to "corporate waves" began decades ago
with the promises of "quality circles." (I graduated from
Krannert in 1972, if you're trying to figure out when quality circles
were around.) Thereafter, year after year, wave after wave hit the
corporate beachhead. Waves, not unlike tsunamis, come with inspiring
and convincing titles: the Total Quality wave, the waves of Edward
Deming and his statistical approaches, Joseph Juran's measuring
with a customer perspective, Tom Peters and the value of a continuous-improvement
culture, then self-directed teams, reengineering, learning organizations,
and lean approaches. Let's not forget APQP, TPS, 8D, black belts,
fish, frogs, pickles, and, well, I'll let you fill in the rest -
each industry had its own.
Without exception, each wave of programs left behind valuable flotsam
and jetsam that corporate America used to achieve the quality and
productivity improvements of the late 20th century.
As we begin the 21st century, business consultants and executives
everywhere are looking for the first tsunami of the century. I,
too, look forward to its arrival. However, while waiting for the
next tsunami and at the same time reinforcing the key concepts left
over from past waves, let's not forget the foundation upon which
all of these programs rest...
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