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Future@Work
An Employee Survival Guide
for the 21st Century
Chapters from A to Z
Click on the links below to read selected chapters from Future@Work - An Employee Survival Guide for the 21st Century.
Future@Work
Chapters from A to Z
Table of Contents 
First Thoughts
Why is managing your attitude part of your job?
B Before
Why doing "Befores" precedes the harvest
C Customers
Why internal and external customers are important
D Do It Now
Why "Do It Now" is the foundation for tomorrow
E Education
Why educating others is more than talking
Why aren't people listening to what you say?
G Goals
How goals can help define your future
H Habits
Why you inevitably are what you repeatedly do
I Improve Continuously
Why "good enough" isn't
J Join In
How much of the load are you carrying?
K Keep
How consistent note taking can improve your future
L Listen
Is listening more important than speaking?
M Measure
If you do not measure, you are only guessing 
Why some people need to be supervised
O Obstacles
Are obstacles and problems the same thing?
P Processes
How to manage quality through process improvement
Q Quality
Is it a good part or isn't it? Don't guess!
R Root Cause
What is a symptom? What is a root cause?
S Speak Up
Why speaking up should be part of your job description
T Teams
What type of decisions should be assigned to teams?
U Undercapitalize
What are you investing in your future?
What are your values? Are you sure?
W WIIFM
What's in it for me? -- or - What's in it for us? 
X X or Cross It Out
How do you eat an elephant?
Y You
Is there an "I" in the word "team"?
Z Zero Defects
Is 99% good enough?