Why this book will help you and your company.
A
Attitude
1
Why is managing your attitude part of your job?
B
Before 11
Why doing "Befores"
precedes the harvest.
C Customers 17
Why internal and external customers
are important.
D Do
It Now 25
Why "DO IT NOW" is
the foundation for tomorrow.
E Education
33
Why educating is more than
talking.
F
Facts 41
Why aren't people listening
to what you have to say?
G
Goals
49
How goals can help define your
future.
H Habits 55
Why you inevitably are what
you repeatedly do.
I Improve
Continuously
61
Why "good enough"
isn't.
J Join
In
67
How much of the load are you
carrying?
K
Keep
73
How consistent note taking
can improve your future.
L Listen
77
Is listening more important
than speaking?
M Measure
84
If you don't measure, you are
only guessing.
N
Next
91
Why some people need to be
supervised.
O
Obstacles
97
Are obstacles and problems
the same thing?
P Processes
103
How to manage quality through
process improvement.
Q Quality
111
Is it a good part or isn't
it? Don't guess!
R Root
Cause
117
What is a symptom? What
is a root cause?
S Speak
Up
123
Why speaking should be part of your
job description.
T
Teams
129
What type of decisions should be
assigned to a team?
U Undercapitalize
135
What are you investing in your future?
V
Values
139
What are your values? Are
you sure?
W
WIIFM
147
What's in it for me? -or-
What's in it for us?
X X
or Cross It Out
153
How do you eat an elephant?
Y You
161
Is there an "I" in the
word "team"?
Z
Zero Defects
167
Is 99% good enough?
Closing Thoughts
173
 |
 |